Some of you may know that I’ve developed and published a fantasy sports app for Windows Phone 8.1. The download count has been steadily going up in the last few weeks and update to 24 as of yesterday.
Today, I received my first feedback: a 1-star! Doh! The reason for this post is because the one thing that I love about the Windows Phone platform is that it allows developers to respond to feedback. In this case, I wanted to get in touch with the user to dig deeper into the issue (which he graciously provided in his feedback).
So, after replying to his feedback (from the Dev Center), I was able to get to the bottom of the issue. He hasn’t updated his rating, and I’m not going to force him to. That’s on his own prerogative… but it was great to be able to do that!
Score one for Microsoft.